Refund Policy

At Veloura Luxe, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a return under the following conditions:

Returns

• Returns must be requested within 14 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order confirmation) is required.

Non-returnable items

• For hygiene reasons, earrings cannot be returned or exchanged.

• Sale items are final and cannot be refunded.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

Exchanges

We only replace items if they are defective or damaged.

Shipping Returns

• Customers are responsible for return shipping costs.

• Shipping fees are non-refundable.

Contact

For any questions or to start a return, please contact us at: support@velouraluxeofficial.com